Conference & Banqueting Job Description

Venues that cater for events such as corporate functions and weddings employ service staff who are able to serve the needs of the large numbers of guests attending such occasions. Hospitality provided by conference and banqueting staff encompasses food and beverage service, cleaning, handling audio-visual equipment and general customer care. Service staff work under a manager who oversees operations in addition to planning and coordinating events.

Food and Beverage Service

Service staff are responsible for ensuring that guests' drink and meal requirements are met in an efficient, timely and courteous manner. In order to carry out these tasks, banqueting staff must have knowledge of the drinks and meals available in the venue. As well as carrying orders to the tables, service staff are also responsible for clearing used glassware and china and returning them to the appropriate area for cleaning. Service staff must also ensure that guests are provided with the appropriate cutlery and glassware.

Other Duties During an Event

Conference and banqueting staff are responsible for ensuring that cleanliness in maintained in the event area, including tables and floor space. They must be observant to ensure that any rubbish or safety hazards such as broken glass or spills are cleaned as soon as practicable. At events where a self-service food buffet or drinks station is provided for guests, staff are responsible for ensuring that the areas are clean and presentable and that supplies are replenished.

Pre- and Post-Event Duties

Conference and banqueting staff set up before an event by polishing glassware and cutlery, arranging tables, putting up decorations and setting up any required audio-visual equipment. At the end of a function, staff clear the room, breaking down tables and collecting any items that require cleaning by the kitchen or laundry. Staff are also responsible for inventory control, ordering additional stock as required to ensure that the banquet area maintains all necessary supplies. Conference and banqueting staff may also be required to undertake other duties, depending upon the client's requirements.

Conference and Banqueting Manager Duties

Conference managers are involved in planning events with clients and coordinating with other venue staff to make the event happen. They ensure that functions run within budget while maintaining a high standard of customer service. During an event, the manager's responsibilities in the conference area include supervising staff, handling customer complaints and conferring with the client to ensure that the event runs smoothly and on schedule. Recruitment, training, rostering and completing payroll summaries for service staff are also part of the manager's duties.